Customer Success Manager

What is StriveCloud?

StriveCloud is a tech company based in Ghent, Belgium, dedicated to helping B2C businesses turn first-time users into daily fans. Born out of a passion for gamified experiences, we’ve grown into an engagement platform that combines journey-based activation and behaviour design to drive retention, loyalty, and lifetime value across fintech, health, sports, mobility, and education.

Trusted by clients like Zumba, Vuolog, Liantis, World Snooker Federation and Styria Media, we’re on a mission to redefine how modern apps grow engagement. Despite our compact team, we ship at scale with an API-first engagement engine and a no-code content management layer that lets product, marketing, and tech teams move without waiting on each other.

Ready to be part of our journey? Explore opportunities with us now!

What will you be doing?

As a Customer Success Manager at StriveCloud, you’ll play a central role in crafting success stories for our clients on our engagement platform. You’ll closely collaborate with our team, attentively listening to our clients’ needs and translating them into actionable projects.

From onboarding through phased rollout, you’ll guide clients across the full journey, and you’ll keep driving deeper adoption of the StriveCloud platform as their programmes mature. You’ll ensure their journey is seamless and rewarding. Your responsibilities extend to creating tailored solutions that meet the unique needs of each client, leveraging our engagement expertise and product knowledge.

Moreover, you’ll have the chance to unleash your creativity, offering innovative solutions and ideas to cater to our clients’ needs. With StriveCloud well positioned for growth, you’ll have numerous opportunities for professional development. We’ll support your growth, offering chances to expand your skills as our product and market presence expand. Join us in shaping these success stories, where each day presents opportunities to learn, grow, and make a significant impact.

Who are we looking for?

• You thrive in a fast-paced startup, are passionate about technology and gamification, and eager to help shape our products.
• You bring creative problem-solving and strong listening skills, turning customer needs into clear, actionable tasks for developers.
• You communicate clearly and enjoy collaborating in a small, dynamic team.
• Affinity with CMS, project management, and documentation tools (e.g., Jira, Confluence)
• You are fluent in both Dutch and English
• PLUS: Knowledge of gaming mechanics and CSS

What can you expect from us?

• Be part of a team of high achievers on a mission to revolutionize user engagement for apps and scale the business.
• Sliding hours, where remote working is optional
• An environment where personal development is important
• Flat hierarchy, where you can make a difference in a small team
• Competitive salary with interesting fringe benefits

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